Posts Tagged ‘servicecopier repair on long island NY 11783’

Selecting a Copier/Printer company to do service for you…

March 21, 2013

Selection a Copier/Printer comany to do service for you...

Your office machine fails and you need a service provider to properly repair it, this could be a daunting task, so many companies out there to choose from.

I want to give you a a little tip that you will appreciate. A copier/printer company whom sells and repairs machines can only handle a few lines at a time to properly and effectively handle service.

If you see a company that advertise that they sell and repair A to Z products… I will bet my last dollar that they are not very good at either sales or service, even a MASTER technician such as myself and a few of our workers at PJD Business Machines can not handle every manufacture line. Trust me it is impossible to do this. So when you see a company advertise we fix them all…. RUN from that place!!

A normal sales/service company can handle up to 3 manufactures to properly service your equipment. Remember the old cliché? “A Jack of all trade and a master of none” ??? well it holds true. This is why many internet company just sell machines, oh they may promise on site service, 😉 yea right, from who? from where?

Even local companies lets say on Long Island may say we fix A to Z, having these people come to fix your machine is taking a chance, not only are they NOT qualified to repair your machine, you will be waiting days or weeks for part replacement. By the way, we at PJD Business Machine only sell three brands, Canon, Kyocera and HP, we only service three brands, Canon, Kyocera and HP. If you call us for Konica Minolta or Xerox, or Ricoh, we will tell you no.

So when searching for a service provider, ask them what manufactures they represent? ask them what is the turn around if you needed a part, here is a better way to find out if the company is equipped to service you and your machine, ask them if they have toner in stock TODAY for your machine!!!

I hope you make use of this article, I am a senior tech and service manager at PJD Business Machines “Long Islands Copier Service Company”


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